DITW Nexus
Customer Portal
Your centralized hub for complete visibility into your service lifecycle — from service requests to quotes, projects, visits, invoices, and payments. This guide covers everything you need to confidently navigate the portal.
Introduction
DITW Nexus is a centralized customer portal designed to give you complete visibility into your service lifecycle — eliminating the need for back-and-forth communication by putting all project information in one place.
See every stage of your service — from the first request to the final invoice — in real time.
All updates, approvals, and communications are handled in one organized system.
Log in from any device — desktop, tablet, or mobile — with a secure internet connection.
Your data is role-protected. You only see information relevant to your account.
Getting Started
Everything you need to access and navigate the DITW Nexus Customer Portal from day one.
2.1 — Accessing the Portal
Customers access Nexus through the secure login page at nexus.dysonitworks.com. Sign in using the Customer role. Once signed in, you are taken directly to your personalized workspace.
2.2 — Portal Navigation
The left-hand navigation provides access to all customer features. You only see what is relevant to your account.
My Requests
Create, view, and track service requests submitted to DITW. This is the starting point for any new service need.
What You Can Do
- Create a new service request using the New Request button
- View request status (Pending, In Progress, Completed) at a glance
- Search and filter requests by date, status, or keyword
- Open individual request details for full review
Request Status Definitions
- Pending — Received, awaiting assignment from the DITW team
- In Progress — Actively being worked on by our team
- Completed — Request resolved and closed
My Quotes
Review pricing quotes related to your service requests. Act on quotes promptly to keep your project timeline on track.
What You Can Do
- View all quotes and their current approval status
- Review included services, line items, and pricing breakdown
- Open full quote details using the View Details action
- Search and filter quotes by date or status
Quote Status
My Projects
Track projects created from approved quotes. Projects give you end-to-end visibility into the execution of your service.
Project Board Status
Each Project Card Includes
- Project ID — Unique identifier for reference
- Project Name — Descriptive name of the scope
- Description — Summary of work included
- Team Indicators — Assigned DITW team members
- View Details — Opens full progress information
My Service Visits
A calendar-based view of all scheduled appointments and technician visits. Know exactly when our team is coming, every time.
All visits displayed on a full calendar with date and time shown directly on each date block.
A quick-view summary shows your next upcoming visits so you're always prepared.
What You Can Do
- View upcoming service visits on a monthly calendar
- Navigate by month or specific date
- Search for visits by date or description
- Understand visit type — Appointment vs Service Visit
Invoices & Payments
Full financial transparency — all invoices, due dates, payment status, and outstanding balances in one clear view.
Invoice Table Columns
| Column | Description |
|---|---|
| Invoice # | Unique identifier — reference this when contacting DITW |
| Invoice Date | Date the invoice was issued |
| Due Date | Payment deadline — pay before this date to avoid delays |
| Amount | Total invoice amount |
| Status | Current payment status (Unpaid, Paid, Overdue) |
| Remaining Balance | Amount still outstanding |
Payment Status
Notifications
Stay informed about every important update across your service lifecycle so nothing falls through the cracks.
Notification Types
Invoice issued, payment received, and balance due reminders.
Status changes, milestone completions, and team assignments.
Technician visit scheduled, rescheduled, or completed.
Account updates, security notices, and platform announcements.
Managing Notifications
- View all notifications in chronological order
- Filter by Unread or Recent to stay focused
- Search notifications by keyword
- Mark individual notifications as read
My Profile
View and manage your personal and business information to keep your account accurate and up to date.
Full name, email (with verification status), phone number, and username.
Company name, business address, customer since date, and role.
Activity status, email verification status, and last updated date.
Update editable fields using the Edit Profile button to keep your info current.
Settings — Change Password
Maintain account security by updating your password. Regular password updates are an important security practice.
Changing Your Password
- Navigate to Settings in the left navigation menu
- Enter your new password in the New Password field
- Re-enter it in the Confirm Password field
- Click Update Password — a confirmation step ensures accuracy
End-to-End Customer Journey
DITW Nexus guides you through your complete service lifecycle. Every section supports transparency, predictability, and confidence.
Best Practices for Customers
Follow these guidelines to get the most out of DITW Nexus and keep your projects running smoothly.
Log in often to stay on top of project updates, invoice notices, and visit confirmations.
Delayed approvals push back project scheduling. Review and respond quickly.
Check the calendar so your facility contact is ready when our technicians arrive.
Paying before the due date avoids service interruptions and keeps your account current.
Up-to-date contact info ensures smooth communication and correct invoicing.
Regular updates protect your account. Always log out from shared devices.
Support
If you need assistance with DITW Nexus or your service, our team is here to help.
Contact Dyson IT Works
When reaching out for support, always reference your Request ID, Quote Number, or Invoice Number so we can assist you faster. Available Monday–Friday during business hours.
Ready to get started?
Log in to DITW Nexus and take control of your service lifecycle.
Enter DITW Nexus